Telus's tech support being so hard headed? It is not a hard thing to connect the Huawei e182e USB stick that Telus sells to Ubuntu. You just plug it in and enter Telus's APN setting numbers which is sp.telus.com or isp.telus.com if you need to tether. The stick preforms decently at a speed 6 mbits/s and the ping rate was 42 msec. Huawei says the stick is capable of 21 Mb/s that is faster then the fastest ADSL connection (15Mb/s). for more info visit islandlinux.org Ubuntu 10.04.1 and Ubuntu 10.10 have these settings built in.